These Terms of Use (“Terms”) govern your use of the Crash Buddy website, contact forms, advertisements, communications, educational materials, and related services. By using our website, submitting information, requesting services, purchasing services, or communicating with Crash Buddy, you agree to these Terms.
Crash Buddy is an automotive collision repair and repair-support business. Crash Buddy is not a law firm, public adjusting company, insurance company, claims settlement company, or licensed appraisal company. Crash Buddy does not provide legal advice, public adjusting services, insurance claim settlement services, insurance representation, or licensed appraisal services.
1 Company Overview
Crash Buddy is an automotive collision repair business engaged primarily in vehicle repair, repair-related operations, repair documentation support, and general educational content related to collision repair processes.
Services offered by Crash Buddy may include:
- Automotive repair operations
- Collision repair support
- Repair-related administrative support
- Repair documentation support
- Estimate preparation support
- Supplement documentation support
- OEM repair procedure research support
- General educational content related to collision repair workflow
- Estimate-related workflow training based on general collision repair industry experience
All services are limited to automotive repair, repair documentation, administrative support, and educational purposes.
2 Collision Repair Services
Crash Buddy operates as an automotive collision repair and repair-support business.
Services may include:
- Collision repair
- Cosmetic repair
- Repair coordination
- Towing coordination
- Repair documentation support
- Estimate preparation support
- Supplement documentation assistance
- OEM repair procedure research support
Any information provided regarding insurance procedures, repair processes, estimates, supplements, documentation, or repair workflow is provided solely for general informational purposes related to automotive repair operations.
Customers remain solely responsible for:
- Reviewing their own insurance coverage
- Communicating with their insurance carrier
- Selecting repair options
- Approving repairs
- Reviewing all repair, insurance, legal, and financial decisions
- Handling any legal, financial, or claim-related matters
Crash Buddy does not:
- Negotiate insurance claims on behalf of customers
- Settle insurance claims
- Provide legal strategy or legal representation
- Act as an insurance representative
- Interpret insurance policies
- Guarantee insurance approvals, payments, or reimbursements
- Guarantee supplement approval
- Guarantee repair authorization
- Guarantee any claim outcome
3 Estimate Writing & Documentation Assistance
Crash Buddy may assist vehicle owners, collision repair facilities, and related automotive businesses with repair-related documentation support, including:
- Estimate preparation support
- Supplement documentation assistance
- OEM repair procedure research support
- Repair planning support
- Estimating workflow guidance
- Repair documentation organization
These services are provided strictly as administrative and repair-related documentation assistance based on submitted materials, available repair information, and general collision repair industry experience.
All estimates, supplements, repair notes, repair recommendations, labor calculations, repair procedures, and OEM references are based on information available at the time of review, including:
- Visible damage
- Submitted photos
- Submitted documents
- Current estimate information
- Repair notes
- Industry software
- OEM repair information where applicable
- Professional repair judgment at the time of review
Additional hidden damage, teardown findings, insurer policies, repair facility findings, policy limitations, parts availability, labor rate differences, or other factors may affect final repair costs, payment decisions, claim outcomes, and repair timelines.
Crash Buddy does not negotiate claims, settlements, diminished value disputes, coverage disputes, or payment disputes on behalf of customers. Final decisions regarding claims, repairs, reimbursements, approvals, payments, and coverage remain solely with the vehicle owner, insurance carrier, repair facility, and any other parties involved.
Crash Buddy does not guarantee:
- Claim approval
- Supplement approval
- Reimbursement amounts
- Final repair costs
- Insurer payments
- Repair authorization
- Coverage decisions
- Financial outcomes of any kind
Crash Buddy does not act as:
- A licensed vehicle appraiser
- A public adjuster
- An insurance company
- An insurance representative
- A claims settlement company
- A legal representative
4 Estimator Training Courses
Crash Buddy may offer estimate-related educational content, workflow guidance, training materials, demonstrations, examples, and related instruction based on general collision repair industry experience.
All educational materials, training courses, examples, and related content are provided strictly for informational and educational purposes only.
Any examples of estimate values, supplement totals, earnings, claim results, repair outcomes, or business outcomes shown in marketing materials, training materials, demonstrations, or educational content are illustrative examples only and do not guarantee future results.
Students and users remain solely responsible for complying with all local, state, and federal laws, licensing requirements, employment qualifications, business requirements, and professional standards applicable in their jurisdiction.
Participation in any educational course, training program, or estimate-related instruction does not:
- Guarantee employment
- Guarantee income
- Provide state licensing
- Create professional certification
- Establish employment with Crash Buddy
- Establish contractor relationships with Crash Buddy
- Guarantee business results
- Authorize students to perform regulated activities without proper licensing
Crash Buddy is not:
- An accredited school
- A college or university
- A state-certified educational institution
- A licensing authority
- A government-approved certification provider
5 Third-Party Services & Referrals
Crash Buddy may provide referrals, contact information, or general introductions to independent third-party providers, including:
- Towing providers
- Attorneys
- Rental providers
- Repair vendors
- Automotive service providers
- Other service providers
Such referrals are provided solely as a convenience and do not constitute endorsements, guarantees, partnerships, legal recommendations, or representations regarding the quality, legality, pricing, availability, timelines, or outcomes of third-party services.
Crash Buddy does not supervise, control, manage, or assume responsibility for third-party providers or their services. Users remain solely responsible for conducting their own independent due diligence before engaging any third-party provider.
6 No Legal, Public Adjusting, Insurance, or Appraisal Services
Crash Buddy does not practice law and does not provide legal services.
No communication, estimate, supplement, repair note, recommendation, educational material, website content, advertisement, or related communication shall be interpreted as:
- Legal advice
- Legal representation
- Insurance representation
- Public adjusting services
- Licensed appraisal services
- Claim settlement services
- Insurance negotiation services
- Financial advice
- Insurance policy interpretation
Communication with Crash Buddy does not establish:
- An attorney-client relationship
- A public adjuster-client relationship
- A fiduciary relationship
- An insurance representative relationship
- An appraisal relationship
- A claims management relationship
Any repair-related discussions, estimate-related conversations, supplement-related support, or general industry guidance are provided solely from the perspective of automotive repair operations, repair documentation, and general collision repair industry experience.
Crash Buddy is not:
- A law firm
- An insurance company
- A public adjusting company
- A licensed appraisal company
- A claims settlement company
- An accredited educational institution
Crash Buddy does not provide:
- Legal advice
- Public adjusting activity
- Licensed appraisal services
- Insurance negotiation services
- Insurance claim settlement services
- Guarantees of claim outcomes
- Guarantees of insurance payment or approval
7 Payment Terms & Refund Policy
Payments made to Crash Buddy may be for:
- Repair-related services
- Documentation support
- Estimating support time
- Supplement support time
- Educational access
- Administrative processing
- Operational availability
- Reserved service capacity
Unless otherwise required by applicable law or expressly agreed in writing:
- All sales are final
- Fees are non-refundable
- Unused services are non-refundable
- Partially used services do not qualify for refunds or credits
- Completed work is non-refundable
Crash Buddy reserves the right to refuse service, cancel services, or issue discretionary refunds or credits on a case-by-case basis. Any exception granted in one situation does not create an obligation or precedent for future situations.
8 Service Limitations
Crash Buddy makes reasonable efforts to provide accurate repair-related documentation, estimates, supplements, educational materials, and service support based on the information available at the time.
However, final repair costs, insurer decisions, supplement outcomes, repair timelines, parts availability, labor rates, coverage decisions, hidden damage, and related matters may vary.
Crash Buddy is not responsible for:
- Incomplete or inaccurate information submitted by users
- Hidden damage discovered after initial review
- Insurance carrier decisions
- Repair facility decisions
- Third-party delays
- Parts delays
- Towing issues
- Rental issues
- Coverage limitations
- Claim denials
- Reduced payments
- Changes in repair scope
- Changes in estimate or supplement outcomes
9 Limitation of Liability
All services, materials, estimates, supplements, educational content, website content, and communications are provided on an “as-is” and “as-available” basis without warranties or guarantees of any kind, except where prohibited by applicable law.
Crash Buddy expressly disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness, and non-infringement.
To the fullest extent permitted by applicable law, Crash Buddy and its owners, employees, contractors, affiliates, and representatives shall not be liable for:
- Consequential damages
- Incidental damages
- Indirect damages
- Lost profits
- Third-party actions
- Rental expenses
- Towing issues
- Business interruption
- Diminished value disputes
- Hidden damage
- Repair delays
- Insurer decisions
- Reduced insurance payments
- Claim denials
- Coverage disputes
- Payment disputes
- Any outcome related to insurance claim handling or insurer decisions
10 Intellectual Property
All website content, estimates, templates, repair documentation, educational materials, graphics, logos, branding, text, videos, training content, forms, systems, and related materials are the intellectual property of Crash Buddy unless otherwise stated.
No content may be copied, reproduced, distributed, modified, resold, published, shared, or used for commercial purposes without prior written consent from Crash Buddy.
11 Website Use
By using this website, you agree not to:
- Misuse the website or services
- Submit false or misleading information
- Upload unlawful, harmful, or unauthorized materials
- Attempt unauthorized access to systems or data
- Reproduce or distribute proprietary materials without permission
- Use the website for unlawful purposes
- Interfere with website functionality or security
Crash Buddy reserves the right to restrict, suspend, or terminate website access or service access at its discretion.
12 Third-Party Platforms
Crash Buddy may use third-party platforms for website hosting, payments, communications, CRM, analytics, advertising, file uploads, scheduling, and related business operations.
Use of third-party platforms may be subject to those third parties’ own terms, privacy policies, fees, and technical requirements.
Crash Buddy is not responsible for the acts, omissions, outages, security practices, policies, or performance of third-party platforms.
13 Modifications to Services or Terms
Crash Buddy reserves the right to modify, update, revise, suspend, or discontinue any website content, service description, pricing, policy, disclaimer, or these Terms at any time without prior notice.
Continued use of the website or services after updates are posted constitutes acceptance of the updated Terms.
14 Governing Law
These Terms of Use shall be governed by and interpreted under the laws of the State of California, without regard to conflict of law principles.
Any disputes arising from the use of this website or services shall be subject to the exclusive jurisdiction of the appropriate courts located in California, unless otherwise required by applicable law.